How can I place an order using Cantabil website?
You can simply add your choice of products into 'My Shopping Cart’. As a next step, you will be asked for user details. We have easy options for our online customers which are Guest User, New User and Existing User.
Guest User: It is the simplest way to order your choice of products as you do not require any sign up or registration process. The only thing which you will not be able to track is the past order’s history.
New User: For those who are looking to buy from our website, we always recommend to register (sign up) with us. This will not only save their personal details but also can track order's history anytime from anywhere.
Existing User: This option can be selected for the existing consumers who are already registered with us. In order to make a purchase, the customer needs to sign in through their credentials which will have the access of their personal data like address, phone numbers etc.
How can I proceed online for my order payment?
Cantabil Shop accepts all types of payments made through Visa, MasterCard, Diners and American Express cards. Our payment gateway is fully secured to protect your information.
Credit Cards: We accept all types of credit cards like Visa, MasterCard, Diners and American Express etc. While shopping the products online, especially during the checkout it is important to keep few of the information handy with you like the card number, credit card type, expiry date and 3 digit CVV number. After completing the details, you will be redirected to the bank's page for entering the online secure password.
Debit Cards: We accept all banks debit cards like Visa, MasterCard and Maestro debit cards etc. During the checkout use your debit card to complete the transaction while mentioning your debit card, card type, card number, expiry date, 3-digit CVV number (mentioned at the backside of your debit card). After entering the details, you will be redirected to bank's secure.
Net Banking: We have Net banking as a payment facility also available for our customers. Use net banking to complete the transaction during the checkout.
What is Cash on Delivery option?
Cantabil Shop is committed to offer Cash on Delivery facility to our esteemed customers. Cash on Delivery (COD) is an alternative mode of payment for the convenience of customers who don't feel comfortable using online payments. COD will allow the customers to pay for the orders with cash at the convenience of their home. Now you can order your choice of apparel and pay later by choosing Cash on Delivery (COD) payment option during the check out.
How can I track my order status?
You can get to know the status of your order at any time using our website. As a process, it takes up to 24 hours for the orders to get updated on our website.
What is the order delivery time?
We deliver most of the orders within 5-7 business days from the order date.
What if the payment gets fail?
All you have to do is to retry the payment online and make sure that all information you provide is correct including your account & billing information and passwords. Otherwise you can choose Cash on Delivery payment option to order your choice of items. In case if there is a payment failure and the amount for your order gets debited from your account, we will make sure that the same will be credited back to your account within 7-10 bank working days, only after once we receive a confirmation from the bank.
How can I get my refund?
For any refunds, please refer to our return policies. For prepaid orders which are getting cancelled, we will initiate a refund after the probe in the mishap. To make sure that the money gets refunded to the legal owner of the card holder, we follow strict guidelines and hence the refund would be done in your account in 10 bank working days. Alternatively, we can provide you the voucher of the same value. For refund of COD orders either voucher of the same value will be provided or a bank transfer would be initiated.